Ordering and Returns
How to order from Glimakra-USA LLC
We keep a large stock of all Glimakra items in our warehouse so your orders can be promptly filled.
Helping you get the correct item, whether a stick shuttle, a drawloom or a lost part, is important to us so contact us with your questions by phone (toll free 866-890-7314) or by email. A wealth of knowledge and expertise is our key resource for helping you.
You don't need part numbers or the correct name. Just a description of your need and we'll ask a few questions to assure we understand your need. We can also help supply parts for older looms.
We don't offer an online 'shopping cart' because it is important to be sure the item you want is the correct item for your needs. Request our catalog and price list.
Shipping
Shipping methods and costs generally depend on the size and weight of the items you order. Most shipments are by FedEx Ground or FedEx Home. This generally means delivery to your address in less than a week. Larger items, that is looms, are most often shipped by common carrier (truck), by Midwest Motor Express. Shipment out of their service area will be transferred at some point to another interline carrier. If delivery is to a residence by a common carrier, the residential delivery fee is prepaid. When an item ships by Midwest Motor Express we send you by email, preferably, a PRO number by which you can track the shipment at www.mmeinc.com. Truck shipments take about a week.
We take extra time to add additonal packaging on large items to help prevent damage.
Books, videos and smaller items are generally shipped to you by priority mail unless you designate otherwise.
We can ship looms to Canada. Books, videos and loom parts can be sent worldwide, generally by Global Priority mail. We will estimate freight or postage before hand if you wish.
Shipping charges are based on weight and bulk not on price.
Terms
We prefer payment by check or money order, net 30 days. We can accept credit which is useful for customers beyond our borders. (Wire transfer is also acceptable if needed.) We try to ship orders within 2 business days or sooner. Invoices are enclosed for FedEx shipments. Or we can email invoices or send them by USPS or just tell you the amount over the phone. A finance charge may be assessed on over due accounts.
Notes on receipt of your goods:
Whether you order from us, always inspect your delivery by FedEx or common carrier for visible damage and to be sure the number of cartons delivered matches what was shipped. (We advise you of the number of cartons before hand for common carrier shipments.) If cartons are smashed, crushed, broken, open, etc. be sure to note this on the delivery receipt. Just write on the receipt somewhere what the problem visually appears to be, eg, "box crushed and open". After noting visible damage you can inspect the contents for any hidden damage. If there is damage contact us or whoever you purchased from right away. Without the notation of visible damage on the delivery receipt it is really tough to get any damage claim. For FedEx, be sure to save the cartons and any packing material if there is damage. They may send a driver to pick up the damaged cartons.
RETURNS...Please read
If you wish to return an item, please contact the outlet/store from which you made the purchase to obtain their authorization/permission. If purchased from us directly, contact us for a RMA, which is a Return Merchandise Authorization. NOTE there is a 15% restock fee and if an item is damaged additional fees may apply. Without a proper RMA, a refund may not be forthcoming.
Individual outlets/stores may have their own return policies which differ from ours. Always contact the place where you made the purchase first.
